No, Rich Luxury Hair does not offer refunds. All Sales are Final. Rest assure we double check each order before shipping to ensure quality. When placing an order, make sure you double check your order.

No, Rich Luxury Hair does not offer exchanges due to the nature of the product. If you received the wrong item contact customer within 48 hours. Please be sure to order the correct products before checking out on our site. 

Please refer to our shipping policy for more information.

Yes, we offer 100% Human Hair. It is comprised of the highest quality and sourced responsibly.

The amount of bundles you need will be based upon the desired look you're trying to achieve.

For a full look, 3 bundles is usually required for hair up to 24" inches.

26 and up require 4 bundles or more bundles for more fuller look.

The longer the hair, the thinner the bundles.

Please email us for help.

Rich Luxury Hair can last up to 5 years with proper care and maintenance. Please see our hair care page for more tips

Yes, you can but we recommend hiring a professional colorist to help achieve the desired look that you want.

Improper bleaching can severely damage your extensions. Do not attempt to bleach on your own.

After order is placed we do not make changes. If you notice an error made with your address contact us Immediately!

If your order has already been processed, we won't be able to change it.